Maintenance by Clearlink Telecoms and Data Solutions

Call us on 0844 833 0303

Maintenance

Maintenance

Clearlink offers far more than just hardware sales. Our knowledge and experience, developed over many years in the industry and through working closely with our partners, also enables us to provide high quality Maintenance services, with a range of flexible billing options.

These are available not only to our systems customers, but also to other organisations that are looking for a higher level of service, support and technical expertise than they are currently receiving from their existing system maintainer. So if you are unhappy with any aspect of the maintenance services you’re receiving from your incumbent provider, give us a call today and find out how Clearlink could help you.

Our Maintenance services are delivered by a team of professional and fully-equipped engineers who are able to deal with any fault, of any size. This is backed up by sophisticated call handling software and an investment in thousands of pounds worth of maintenance stock and test equipment. As such, we are able to handle any fault quickly and efficiently by telephone, remote access or site visit as required.

Contract Types

Contract TypeCover ProvidedResponse Time
Bronze
9am to 5.00pm
Monday to Friday
Excluding bank and public holidays		Central Control Unit
Key Digital Handsets
Sockets Only		All faults reported directly to our Service Support Team
Minor System Faults: 16 Hours
Major System Faults: 4 Hours
Silver
9am to 5.00pm
Monday to Friday
Excluding bank and public holidays		Central Control Unit
Key Digital Handsets
Internal Wiring
Sockets		All faults reported directly to our Service Support Team
Minor System Faults: 16 Hours
Major System Faults: 4 Hours
Gold
9am to 5.00pm
Monday to Saturday
Excluding bank and public holidays		Central Control Unit
Key Digital Handsets
Basic Handsets (analogue)
Internal Wiring
Sockets		All faults reported directly to our Service Support Team
Minor System Faults: 16 Hours
Major System Faults: 4 Hours

Fault Logging System

We operate a computerised fault logging system and we respond to all fault reports using the following criteria:

Fault TypeFault CriteriaResponse Time
Critical failureComplete system crash or power failure excluding third party power cut4 hours
Major failureAll operator consoles and primary answering positions
30% of extensions
30% of trunk lines or network channels		4 hours
Minor failureAll other faults16 hours

Out of Hours response

All fault reports which fall outside of our Bronze hours will be responded to by our duty engineer via telephone.

If possible, we will attempt to clear the fault by providing advice over the phone, or by remote access where available. If the fault cannot be cleared, the engineer will establish whether your fault is classed as Critical.


Our support contracts include

  • Remote Diagnostics
  • Parts Labour and Call-out
  • Help-desk Support

We are ready to support all your communication needs

Give us a call - 0844 833 0303

Contact us