NEC Products Added To Our Portfolio
We are delighted to announce we are now selling and supporting NEC products.
NEC offers a wide range of phones and applications that help businesses benefit from greater productivity.
The UNIVERGE family of desktop phones, in-building wireless systems, and soft-phones help workers quickly and reliably access tools, information, and individuals anywhere at any time. The many customizable options and advanced features available on NEC phones provide businesses with even more flexibility in how they communicate
Why should you choose NEC?
As an Information and Communications Technology (ICT) leader, NEC brings together
and integrates technology and expertise to create the ICT-enabled society of tomorrow.
An Enabled Future
NEC is enabling new approaches to how communications and IT services are delivered and managed, providing new ways for enterprises to operate and grow.
Proven Expertise – More than 117 years of excellence and expertise.
Scalable Tactics – Helping anchor new strategic investments from which to transform and succeed.
Smart Transformation – Enabling new strategies for business to compete.
Built-in NEC System Applications
NEC’S SL2100 now includes an expanded and diverse portfolio of InApps. As well as providing compelling business benefits, these built-in/onboard apps require no external PC or server – making them highly cost-effective and reliable.
InUC – Built-in collaboration
In today’s working environment, employees are spread across different locations. InUC is a unified communications application providing video conferencing, collaboration, document sharing, presence and instant messaging for any business of up to 128 users. Utilizing WebRTC (Real-Time Communications) – InUC provides highly cost-effective video and collaboration that works seamlessly within your IT environment.
Automatic Call Distribution (ACD)
The SL2100’s ACD is often found in offices that handle large volumes of incoming phone calls and efficiently routes callers based on pre-established criteria. When all agents are busy assisting callers, the outside party can listen to periodic announcement messages while waiting for an agent to become free. Callers can also overflow to another destination so that outside callers are not left waiting on hold for an extended period of time, making each interaction between your business and your customers quick and easy.
The SL2100’s Contact Center software allows up to two Supervisors to monitor the real-time activity of the system’s ACD, such as Agent State and ACD Queue Status, using their PC’s. They can also run ACD/Contact Center activity reports, such as Agent Call Summary, Abandoned Calls, etc…to ensure superior customer care.
NEC’s InGuard application helps defend a business against toll fraud attacks and provides peace of mind for the user. All call activity is monitored 24/7 and any suspicious call activity is detected instantly. This results in one of two automatic alerts: an ‘alert only’ email sent to designated recipients, or in more severe cases an ‘alert and block’ which prevents any further call activity instantly.
Does this sound good to you?
If so give us a call on 0844 833 0303 for a no obligation quote