OS Call Reporting
Samsung OfficeServ Call Reporting has been designed to offer organisations of any size the ability to maximise the use
of staff, telephony and IT resources. Using historical call statistics, extension, groups of extensions, DDI and trunk
activity can be analysed to assess call traffic and users efficiency, so that you can:
- Verify call costs, including multiple carriers
- Calculate call handling capacity and traffic flows
- Manage staffing levels to meet fluctuations in demand
- Create concise billing information for cost centres, extensions, clients and campaigns
- Create automated or on-demand reports in standardised Excel, Word, HTML and email formats.